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Upwork
Connecting Freelancers and Clients
4.6
(1,829)
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Upwork Reviews & Product Details

Upwork Overview
What is Upwork?

Upwork is a leading work marketplace that allows users to find talent, create contracts, collaborate remotely, review work, and securely pay for completed jobs. The goal is to help simplify tasks by giving access to talent at the speed of need. Upwork makes finding the right people scalable and reliable.

Company Upwork Global Inc.
Year founded 2015
Company size 501-1000 employees
Headquarters Santa Clara, California, United States
Social Media
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Sponsored
5.0
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$29.00/month
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Upwork Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Upwork Features
API Access
Analytics and Reporting
Bid Management
Client Management
Communication Tools
Contract Management
Customer Support
Customizable Templates
Dispute Resolution
Escrow Service
File Sharing
Freelancer Onboarding
Freelancer Profiles
Invoicing
Job Alerts
Job Posting
Milestone Payments
Mobile Access
Payment Processing
Portfolio Showcase
Project Collaboration
Project Management
Proposals and Quotes
Ratings and Reviews
Security and Privacy
Skill Matching
Skill Tests
Task Management
Third-party Integrations
Time Tracking
Upwork Media
Upwork video thumbnail
Upwork 0
Upwork 1
Upwork 2
Upwork 3
Upwork 4
Upwork Screenshots
Upwork screenshot 1
Upwork screenshot 2
Upwork screenshot 3
Upwork screenshot 4
Upwork screenshot 5
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 17, 2025
Upwork Logo
1,829 Upwork Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Mar 23, 2022
 Source
Overall Rating:
5.0
JL
Jennifer L.
Owner
Share
"Upwork is great for Solopreneurs and Small Business that need assistance but not an employee"
What do you like best about Upwork?

I like the simple process of posting a job and getting qualified users to respond. I have used Upwork mainly to create new blog posts. I also like that I don't have to commit to hiring a writer or an employee, and instead, I can get help on a task or project basis. I also like how easy the payment system is. I know that I will not get scammed and that my money for payment of the job is secure until the work is complete.

What do you dislike about Upwork?

Sometimes some I get so many qualified responses to the job offer that it can be overwhelming.

What problems is Upwork solving and how is that benefiting you?

I am getting the assistance that I need for my business and getting it on my terms. I can set what I want and need in the job and easily find the help to accomplish it.

Small Business (50 or fewer emp.)
Mar 23, 2022
 Source
Overall Rating:
5.0
DS
Denise S.
Operations Director
Share
"Upwork is a great tool to find all kinds of project work and more!"
What do you like best about Upwork?

I can search for exactly what I need, for the budget I have in mind. I have even found long-term relationships with many contractors. Communication is awesome as well.

What do you dislike about Upwork?

Sometimes it gets confusing how to pay the contracts.

What problems is Upwork solving and how is that benefiting you?

I have not really run into many problems. The benefits are finding great people to work on various short and long-term projects from financial to graphics.

Small Business (50 or fewer emp.)
Mar 23, 2022
 Source
Overall Rating:
5.0
Amanda C. avatar
Amanda C.
Senior Copywriter & Branding Expert
Share
"Upwork has given me the freedom & flexibility to be a professional and a mom"
What do you like best about Upwork?

I am so grateful for Upwork. I have been on the site since it acquired Elance. Since being on Upwork I have worked with numerous Enterprise clients including Nestle, Bissell, and Johnson and Johnson. I love that I can do work that I am passionate about on my own schedule.

What do you dislike about Upwork?

I absolutely LOVE Upwork. The one thing I would change is that clients should not be able to post jobs without first having their payment verified. Additionally, Talent Specialists should not suggest freelancers to jobs in which they have not properly vetted.

What problems is Upwork solving and how is that benefiting you?

Any problem I've ever had has been with unresponsive or rude Clients. Early on I had my identity stolen because one of the Upwork Talent Specialists recommend a job to me. However, the client was not properly vetted and ended up stealing my identity. When I let Upwork know they helped me by securing Experian for me. The benefits of Upwork are vast. I can be a professional while also having the flexibility to be a mom.

Small Business (50 or fewer emp.)
Mar 23, 2022
 Source
Overall Rating:
5.0
Art D. avatar
Art D.
Ceo
Share
"Working within the Upwork platform has been great!"
What do you like best about Upwork?

Central location for getting work that is suited to my skill set.

What do you dislike about Upwork?

The support process is a bit slow when you need something quick.

What problems is Upwork solving and how is that benefiting you?

I am solving my biggest problem, finding business. The best benefit for using Upwork is that it's a central location to bid and manage all of my business.

Small Business (50 or fewer emp.)
Mar 23, 2022
 Source
Overall Rating:
5.0
KH
Kimberly H.
P
Share
"Short term technological resources"
What do you like best about Upwork?

Upwork is my go to for technology that we cannot do ourselves. Never had a bad experience with upwork consultants! They seem to be available at all hours too.

What do you dislike about Upwork?

I can’t say that I have had any dislikes.

What problems is Upwork solving and how is that benefiting you?

WooCommerce, Linux, red hat...

Small Business (50 or fewer emp.)
Mar 23, 2022
 Source
Overall Rating:
5.0
Wesley E. avatar
Wesley E.
Instructor
Share
"Flexible work around the World"
What do you like best about Upwork?

Upwork lets me find a great match between my services/skills and the needs of my clients. I can work on my schedule and also feels like I'm contributing greatly to my clients needs.

What do you dislike about Upwork?

It can be difficult to get started on the platform and build a presence. There is a lot of competition from other freelancers so you need to make sure your skills and work stand out from the rest.

What problems is Upwork solving and how is that benefiting you?

Upwork allows me to find clients all over the world that I wouldn't have access to otherwise as a freelancer. They also have a great payment protections for freelancers to ensure that I get paid in a timely manner and for work that I've done. In their top rated program they give proven freelancers a chance to remove some bad feedback from clients because sometime a job just doesn't go the way you expect.

Small Business (50 or fewer emp.)
Mar 23, 2022
 Source
Overall Rating:
5.0
SM
Shivaji M.
Accessible Website Developer
Share
"Online service for finding and hiring Leading Freelancers"
What do you like best about Upwork?

Where you could be trawling the Internet looking for work, Upwork puts the potential jobs right in front of you. You can find work in all of these niches: Copywriting, IT and Technical, Virtual Assistance, Sales and Marketing and many more.

What do you dislike about Upwork?

Some projects are the USA specific. Especially with my skill sets, which is much in demand in the USA, Upwork has the option to post projects only for USA, which can not be applied by any Indian website developer like me.

What problems is Upwork solving and how is that benefiting you?

I have many issues come up during my tenure with Upwork and notifying the same to their support, quickly brings an answer to all my issues. I can then take a decision based on their response.

Small Business (50 or fewer emp.)
Mar 22, 2022
 Source
Overall Rating:
5.0
Harsh  W. avatar
Harsh W.
Mechanical Team Lead
Share
"Upwork gave my career a great turn around. I am Freelance successful Freelancer because of Upwork."
What do you like best about Upwork?

The most helpful was to make an Agency and grow my team. I was able to add people of various skills working together for clients across the globe.

What do you dislike about Upwork?

I won't say a dislike, but an improvement could be some recognition awards for each discipline or may a kind of social network within Upwork users. Where people can meet each other, get acquainted, and can help in growing.

What problems is Upwork solving and how is that benefiting you?

I would say my business is 70% dependent on Upwork. 70% of my client are from Upwork only. It's helping me exploiting the potential of mine my team and to the maximum extent. I can confortably say that I am in business because of upwork only.

Small Business (50 or fewer emp.)
Feb 12, 2022
 Source
Overall Rating:
5.0
Oyebola R. avatar
Oyebola R.
Founder
Share
"Please make easy for beginners to get jobs on UpWork! Thank you."
What do you like best about Upwork?

Upwork is a pool of community of who need and who want to freenlancing services like graphics design, website design,copywritting, email marketing among others.

What do you dislike about Upwork?

The only clause i have is that it isn't easy to get a job as a beginner on upwork. Thank you. Please make it easy for Nigerians especially.

What problems is Upwork solving and how is that benefiting you?

Offering my freelancing skill on upwork and sending proposals for jobs.

Small Business (50 or fewer emp.)
Jan 06, 2022
 Source
Overall Rating:
5.0
Sanyog L. avatar
Sanyog L.
M
Share
"Quickest and safest place to share your expertise online"
What do you like best about Upwork?

A lot of jobs are constantly being posted in the Upwork platform. Being a Mechanical engineer, it's almost impossible to find a freelance job posting anywhere else online other than Upwork that suits your expertise. I have experimented with nearly every other platform there is, and for a Mechanical engineer, it's the only option out there. The job posted are specific, and there's something for every spectrum of your expertise out there. Communication with the client is straightforward, and it feels secure to apply and spend precious time on the job with Upwork's client and the client's payment verification methods. It's easy to track time with its windows software. Also it has its own discussion forum, and their feedback is very quick. They even reply on facebook. It's that good. This makes it really easy to handle disputes or solve any queries quickly.

What do you dislike about Upwork?

No comments really on the interface and its usability, but if there was an option for loading my balance into my prepaid dollar card, It'd benefit me immensely. Also, the exchange rate is relatively expensive compared to the market. I wonder why that is. It would be great to have the money received in the near exchange rate, given that Upwork charges us with a transaction fee for the transfer already.

What problems is Upwork solving and how is that benefiting you?

I'm using it as a side hustle. I have a full-time job somewhere else, and in my free time, I search for new jobs, apply and earn extra cash. It has helped me get a few extra cups of coffee everyday.

Small Business (50 or fewer emp.)
Dec 29, 2021
 Source
Overall Rating:
5.0
MS
Michael S.
Founder
Share
"Upwork for experienced professionals"
What do you like best about Upwork?

I like upwork because it gives me simultaneous access to new opportunities generate revenue for my family and work and meet new contractors to help execute those opportunities.

What do you dislike about Upwork?

I would like to see more of an emphasis on contractor to hire initiatives. I think Upwork has great potential in that area.

What problems is Upwork solving and how is that benefiting you?

I am helping small businesses transition from old school dialing for dollars to sophisticated lead generation strategies most businesses think are out their price range or skill set. Help these businesses grow has been really rewarding and profitable.

Small Business (50 or fewer emp.)
Dec 29, 2021
 Source
Overall Rating:
5.0
SB
Sean B.
Developer And Owner
Share
"Great platform to find quality clients"
What do you like best about Upwork?

Review system works well, ability to showcase my portfolio, help my name appear in google search results, manage billing automatically

What do you dislike about Upwork?

Fees could be lower for freelancers that have good history on the platform.

What problems is Upwork solving and how is that benefiting you?

It's a great way to find clients with minimal effort

Small Business (50 or fewer emp.)
Dec 23, 2021
 Source
Overall Rating:
5.0
Tim P. avatar
Tim P.
Speaker/Trainer
Share
"The BEST way to get work as a freelancer!"
What do you like best about Upwork?

Upwork is a stellar platform for freelancers who want to get work consistently. I joined almost 4 years ago and have worked for some stellar clients that pay very well. The ease of navigating the site, as well as the systems they have in place to set up contracts, give feedback and even the way they calculate a freelancer's "success score" is a cut above any other freelancer site on the internet.

What do you dislike about Upwork?

There's not much to dislike--if anything. I know many freelancers complain of low-paying clients on there and that's simply not true. I've gotten some A-list clients on there from the start.

What problems is Upwork solving and how is that benefiting you?

In the slow times, "mining" leads for new work is always possible when you have a reliable site like Upwork online. They're arguably the biggest freelancer site on the 'net and obviously have a large marketing budget to attract the clientele who come through their portal. 2.3 million contracts a year going through their site? That says everything.

Small Business (50 or fewer emp.)
Dec 22, 2021
 Source
Overall Rating:
5.0
Ron H. avatar
Ron H.
Owner
Share
"My Go To Work"
What do you like best about Upwork?

Work at my doorstep and not having to chase payment.

What do you dislike about Upwork?

20% is a pretty steep commission for new accounts; the keypad on Upworks mobile apps is cumbersome; a lot of connects are lost due to jobs being cancelled.

What problems is Upwork solving and how is that benefiting you?

Maintaining a freelance business has never been easier.

Mid Market (51-1000 emp.)
Dec 19, 2021
 Source
Overall Rating:
5.0
EH
Erica H.
Founder
Share
"Best Platform for Independent and Self-Employed Skill Workers"
What do you like best about Upwork?

It allows freelancers to work on both hourly and fixed-price contracts. The communication mode with a client may be via Phone call, Upwork Call or Zoom. Milestones can also be set on fixed contracts. Everything is okay provided all the terms are fully followed.

What do you dislike about Upwork?

The commission or fees charged is too much. A whopping 20% seems much. However, after earning over 500 USD, the fee is reduced to 10% and this is particular to each client.

What problems is Upwork solving and how is that benefiting you?

This gave me the privilege to work with different people, different companies from different locations. Though covid-19 ruined many things but really helped freelancers who worked from home.

Small Business (50 or fewer emp.)
Dec 19, 2021
 Source
Overall Rating:
5.0
Alexander B. avatar
Alexander B.
Direct Response B2 C/B2 B Copywriter & Marketing Strategist
Share
"A client and freelancer's opinion..."
What do you like best about Upwork?

What I like best about Upwork: Large amount of high-paying clients and high-paying freelancers looking to get work done. And the ease of being able to find these people using Upwork's system.

What do you dislike about Upwork?

Talent specialists (the Upwork employees who get paid to invite freelancers to your job posting on the behalf of you, the client.) Freelancers and clients both hate these useless people. What I also dislike, as a freelancer, is the inability to see a client's hiring history/their "profile" if they send me an offer without me first applying or being invited to their job posting. As a client, I'm really satisfied by Upwork. They've come a long way in making the platform easy to use for hiring. It still needs a few improvements on the freelancer side, but I'm confiden they'll get there.

What problems is Upwork solving and how is that benefiting you?

The first person I hired was a graphic designer for 2 businesses. I needed one for mine, and my friend needed one for hers. That went pretty well, I was able to find someone who was really passionate about their work. I also hired someone to make sure I wake up and am in bed at specific times of the day, lol. That also went really well.

Small Business (50 or fewer emp.)
Dec 18, 2021
 Source
Overall Rating:
5.0
Casey D. avatar
Casey D.
Implementation Specialist
Share
"Upwork has been a great second source of income and a great opportunity to grow my skills!"
What do you like best about Upwork?

I like the ability to choose which projects I want to apply to / accept an interview for.

What do you dislike about Upwork?

I dislike that Upwork has such a long period of having to commit to working with the client on the platform before branching off elsewhere.

What problems is Upwork solving and how is that benefiting you?

I am growing my skill set, and helping business grow in doing so. I have benefited from the ability to work how and when I want, and have built partnerships with agencies and advertisers in ways that I did not expect possible on an online freelance platform!

Small Business (50 or fewer emp.)
Dec 18, 2021
 Source
Overall Rating:
5.0
LD
Lance D.
Founder
Share
"7 Years of using Upwork"
What do you like best about Upwork?

Quick access to projects. You can be a beginner or a seasoned veteran in your space and you will get lots of project possibilities.

What do you dislike about Upwork?

Huge fees and lack of calendaring integrations. They require you communicate through theit platform but they don't include the ability to integrate with calendars.

What problems is Upwork solving and how is that benefiting you?

The problem of sales. Getting sales as a beginner was tough. Upwork made that easy.

Small Business (50 or fewer emp.)
Dec 18, 2021
 Source
Overall Rating:
5.0
Alex T. avatar
Alex T.
Founder | Content Creator
Share
"Upwork helped me launch my business!"
What do you like best about Upwork?

The connection to many connections to great clients.

What do you dislike about Upwork?

That some clients undervalue work with low budgets.

What problems is Upwork solving and how is that benefiting you?

Client connections and consistent work.

Small Business (50 or fewer emp.)
Dec 18, 2021
 Source
Overall Rating:
5.0
Doug W. avatar
Doug W.
Webmaster
Share
"Great place to find projects"
What do you like best about Upwork?

Easy to use and reasonable cost to freelancers

What do you dislike about Upwork?

You can’t get details before using credits

What problems is Upwork solving and how is that benefiting you?

Finding work during slow times.

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